FAQ
What is AVA Fitness Life?
AVA Fitness Life is a community of Active Vitality Advocates dedicated to empowering individuals to achieve their fitness goals through motivation, movement, and mindfulness. We also offer a curated selection of stylish and affordable fitness gear designed to elevate your active lifestyle, making fitness a seamless part of everyday life.
How do I place an order?
Ordering from our store is easy! Browse our products, add your desired items to your cart, and proceed to checkout. Simply enter your shipping details, payment information, and confirm your order.
How long does shipping take?
Shipping times may vary depending on factors such as your location, supplier, shipping carrier delays, customs processing, and international logistics. Since we work with multiple suppliers, including those overseas, these factors may contribute to longer transit times.
Typically, orders are processed within 1-3 business days. Please allow 7-15 days after processing for delivery to account for any delays.
What shipping options are available?
We offer the following shipping options (note: shipping time frames provided are based on U.S. carriers, and items shipped from overseas may take longer):
- Standard Shipping (Contiguous US): 3-4 business days, $7.99
- Standard Shipping (Alaska, Hawaii, and US Territories): 3-4 business days, $10.99
- Economy Shipping (Contiguous US): 5-8 business days, free for orders over $30
- Economy Shipping (Alaska, Hawaii, and US Territories): 5-8 business days, free for orders over $50
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment directly through the carrier's website.
What is your return policy?
We offer a 30-day return policy. Items must be unused, in their original packaging, and in the same condition as received. Certain items, such as perishable goods and intimate items, are non-returnable. To initiate a return, contact us at help@avafitnesslife.com. We will coordinate with our supplier to confirm eligibility and provide further instructions. For more details, visit our Refund Policy page.
Who pays for return shipping?
Depending on the supplier’s policy, you may be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
How do I request a refund?
To request a refund, contact us at help@avafitnesslife.com with your order number and reason for the refund request. We will coordinate with our supplier to confirm eligibility. If approved, your refund will be processed, and a credit will be applied to your original method of payment. Please refer to our Refund Policy for more information.
What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us immediately at help@avafitnesslife.com with your order number and a description of the issue. We will arrange for a replacement or refund based on our supplier’s policy.
Can I exchange an item?
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at help@avafitnesslife.com with your order number and details of the issue.
How do I contact customer support?
You can reach our customer support team by emailing us at help@avafitnesslife.com. We strive to respond to all inquiries within 24 hours.
What payment methods do you accept?
We offer a variety of secure payment options, including debit and credit cards, PayPal, Apple Pay, Google Pay, Amazon Pay, Venmo, Meta Pay, and more, so you can choose what works best for you at checkout.
How do you handle customer information?
We respect your privacy and take the protection of your personal information seriously. For details on how we collect, use, and safeguard your information, please refer to our Privacy Policy.
Do you ship internationally?
Currently, we only ship to locations within the United States and its territories. We are exploring options to expand to other markets in the future.
What if I entered the wrong shipping address?
If you need to change your shipping address after placing an order, contact us immediately at help@avafitnesslife.com. If the order has not been processed yet, we will update the address. If it has already been shipped, we cannot change the address, and you will need to arrange for a re-shipment at your cost.
Can I cancel my order?
If you need to cancel your order, please contact us as soon as possible at help@avafitnesslife.com. If the order has not been processed yet, we can cancel it for you. If the order has already been shipped, you will need to follow our return process after receiving the item.
How do I leave feedback or a review?
We value your feedback! You can leave a review on our product pages or contact us directly with your comments. Your input helps us improve our products and services.
How do I contact you for general questions or assistance?
For general questions or further assistance, please contact us at contact@avafitnesslife.com.
Thank you for choosing AVA Fitness Life!